1. Overview
At Suzie XO, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.
2. Returns
2.1 Eligibility for Returns
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Certain items are exempt from being returned. These include:
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary goods
- Hazardous materials, or flammable liquids or gases
- Gift cards
- Downloadable software products
- Some health and personal care items
2.2 Return Process
- To initiate a return, please contact our customer service team at support@suziexo.com with your order number and the reason for the return.
- Once your return is approved, you will receive a return authorization number and instructions on how to send your item back to us.
3. Refunds
3.1 Eligibility for Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to process may vary depending on your payment provider.
3.2 Partial Refunds
- In certain situations, only partial refunds are granted (if applicable):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
4. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@suziexo.com.
5. Shipping
5.1 Return Shipping Costs
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5.2 Shipping Times
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
6. Non-Returnable Items
- Several types of goods are exempt from being returned. Non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
7. Contact Us
If you have any questions on how to return your item to us, contact us at support@suziexo.com or call our customer service team at [your phone number].
Address: Suzie XO Returns Department
Thank you for shopping with Suzie XO!